How much is shipping?
Shipping is FREE* in the continental US for orders over $35!. *Applicable to regular merchandise & not valid on repairs, custom orders, etc
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Shipping
Get all the details about the how, when, where, and why in our shipping process.
When will my order ship?
Regularly stocked items ship out as soon as next business day from time-of-order (does not include weekends). If you are looking to receive your package by a certain deadline, please reach out to us ahead of time so we can better assist. In very spec
How long does shipping take?
We ship from Chatsworth, Los Angeles, CA & US ship times are typically between 1-5 business days depending on your shipping destination. If you are an international customer, we cannot guarantee ship times outside of the US due to the unique nature o
Can I pick up my order at your store?
If you live locally (we're located in Chatsworth, LA, CA), you can choose to place your order for Pickup during checkout as a "shipping" option. No shipping wait time!
I gave the wrong shipping address!
Contact us as soon as possible. If the product has shipped already, you will be responsible for shipping fees once the product has returned to us.
I have special delivery instructions
You will need to contact your local postal office to hold shipments. The order comments section on our website is only for our facility and our carriers do not see them, so we cannot make shipping arrangements.
Do you ship discreetly?
For your convenience, all orders ship in either discreet corrugated brown boxes, mailing envelopes or designated USPS boxes. Shipping labels will only be addressed from PURR.
Do I have to sign for my package?
Yes. Due to the adult nature of our products & industry and the laws surrounding them, you will need to sign for your package upon delivery. We understand this may be inconvenience for some living situations, but this also helps keep USPS responsible
I want expedited shipping or want to request a specific carrier
We'd be happy to help you sort out a shipping method thats right for you. While we offer free shipping for the US through USPS, we know that you may need it quickly or delivered with a specific carrier. You can contact us for any customized shipping
I didn't get my tracking number
Be sure to check you spam folder in the event our emails are being sent there instead of your inbox. You can also log into your account to access your order details, status & tracking number.
My tracking number doesn't work!
Sometimes the package has not left the facility yet & is often flagged as "shipping label created". The proper tracking information is typically updated within 24 hours of shipment.
I haven't received my order - how do I check the status?
You should receive an email confirmation once your order has been successfully placed, shipped & delivered. You can also check the status of your order by logging into your account on our website.
Tracking says my shipment was delivered but no order arrived!
Check with your local post office in the event that your order says it was delivered but none was received. Once the carrier delivers your package, we unfortunately have no other ability to track your package since it was “delivered”, so we recommend
Something in my order arrived broken
In the unfortunate event your order arrives incorrect or damaged please contact us within 48 hours of delivery with your order number, photos & explanation of the situation. All items must be unused & received in 100% new condition to qualify for ass
My order says Unfulfilled, is there a problem?
An unfulfilled order means that the order has not been shipped yet and is still being processed by our shop. It can take up to 5 business days for your order to be ready. You'll receive an email as soon as your order has shipped with your tracking nu
What shipping service do you use?
A vast majority of our orders are delivered through USPS. International customers have the option of using DHL Express to ensure safe delivery of your package. If you have any questions regarding postal care and how you want your package delivered, y