PURR FAQ

<p><span style="font-size: 18px;">In the unfortunate event your order arrives incorrect or damaged please contact us within 48 hours of delivery with your order number, photos &amp; explanation of the situation. All items must be unused &amp; received in 100% new condition to qualify for assistance.</span></p>

In the unfortunate event your order arrives incorrect or damaged please contact us within 48 hours of delivery with your order number, photos & explanation of the situation. All items must be unused & received in 100% new condition to qualify for ass

Something in my order arrived broken

Shipping

Where is your product made?

What does “Purr” mean?

Things to ask yourself to find the best pipe for you

Do you have a warranty?

What piece hits the smoothest?

I need to cancel my order.

I want video of you making my product

How do I use the piece I bought from you?

My piece arrived broken!

I want to do a product review of your most awesome products.

I want to sell your products in my store.

Do you have an affiliate program?

I would like to make a suggestion.

General Questions

Where are you located?

Can I visit your shop?

Can I shop at your location?

Can I visit outside normal business hours?

About Our Studio

How much is shipping?

When will my order ship?

How long does shipping take?

Can I pick up my order at your store?

I gave the wrong shipping address!

I have special delivery instructions

Do you ship discreetly?

Do I have to sign for my package?

I want expedited shipping or want to request a specific carrier

I didn't get my tracking number

My tracking number doesn't work!

I haven't received my order - how do I check the status?

Tracking says my shipment was delivered but no order arrived!

My order says Unfulfilled, is there a problem?

What shipping service do you use?

What currency are your prices listed in?

Do you ship internationally?

How long does it take to ship to my country?

Do I have to pay import taxes, customs duties & fees?

Will my order make it through customs?

International Orders

What is your return policy?

How do I get an exchange?

Received an incorrect or broken item?

How do I return a product that isn’t covered by your 30-day Money Back Guarantee?

Something in my order arrived brokenUpdated 3 years ago