PURR FAQ

<p>In the unfortunate event your order arrives incorrect or damaged please <a href="https://purrsmoking.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact us</a> within 48 hours of delivery with your order number, photos &amp; brief explanation of the situation. All items must be unused &amp; received in 100% new condition to qualify for assistance.</p>

In the unfortunate event your order arrives incorrect or damaged please contact us within 48 hours of delivery with your order number, photos & brief explanation of the situation. All items must be unused & received in 100% new condition to qualify f

Received an incorrect or broken item?

Returns

Where is your product made?

What does “Purr” mean?

Things to ask yourself to find the best pipe for you

Do you have a warranty?

What piece hits the smoothest?

I need to cancel my order.

I want video of you making my product

How do I use the piece I bought from you?

My piece arrived broken!

I want to do a product review of your most awesome products.

I want to sell your products in my store.

Do you have an affiliate program?

I would like to make a suggestion.

General Questions

Where are you located?

Can I visit your shop?

Can I shop at your location?

Can I visit outside normal business hours?

About Our Studio

How much is shipping?

When will my order ship?

How long does shipping take?

Can I pick up my order at your store?

I gave the wrong shipping address!

I have special delivery instructions

Do you ship discreetly?

Do I have to sign for my package?

I want expedited shipping or want to request a specific carrier

I didn't get my tracking number

My tracking number doesn't work!

I haven't received my order - how do I check the status?

Tracking says my shipment was delivered but no order arrived!

Something in my order arrived broken

My order says Unfulfilled, is there a problem?

What shipping service do you use?

Shipping

What currency are your prices listed in?

Do you ship internationally?

How long does it take to ship to my country?

Do I have to pay import taxes, customs duties & fees?

Will my order make it through customs?

International Orders

What is your return policy?

How do I get an exchange?

How do I return a product that isn’t covered by your 30-day Money Back Guarantee?

Received an incorrect or broken item?Updated 3 years ago