We offer a 30 day money back guarantee on a vast majority of our glass products. If you are unsatisfied with your purchase within 30 days of delivery, you can get an authorized return for a 100% refund if your glassware is completely unused. You can

We offer a 30 day money back guarantee on a vast majority of our glass products. If you are unsatisfied with your purchase within 30 days of delivery, you can get an authorized return for a 100% refund if your glassware is completely unused. You can learn more about our policy, what it covers, &amp; how to get started on our <a href="https://purrsmoking.com/pages/30-day-money-back-guarantee" rel="noopener noreferrer" target="_blank">30 Day Money Back Guarantee page</a>. Please note that Bundled products are excluded from partial refunds or exchanges. Services already rendered, like shipping fees, insurance, etc, are not eligible for refund.

What is your return policy?

If you'd like to exchange your product for something else within the 30-day money-back window, the quickest way to get your replacement is to reach out to us for return, then purchase your new intended item. You'll ship your first product back to our

<span id="isPasted" style="color: rgb(22, 22, 22); font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">If you&apos;d like to exchange your product for something else within the 30-day money-back window, the quickest way to get your replacement is to reach out to us for return, then purchase your new intended item. You&apos;ll ship your first product back to our shop and a refund on your original order once we confirm receipt. You can learn more about our policy, what it covers, &amp; how to get started on our&#xA0;<a href="https://purrsmoking.com/pages/30-day-money-back-guarantee" rel="noopener noreferrer" style="box-sizing: inherit; background-color: rgb(255, 255, 255); color: rgb(255, 114, 1); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s; font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;" target="_blank">30 Day Money Back Guarantee page</a><span style="color: rgb(22, 22, 22); font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">. Please note that Bundled products are excluded from partial refunds or exchanges. Services already rendered, like shipping fees, insurance, etc, are not eligible for refund.

How do I get an exchange?

PURR FAQ

Need to use your 30-day Money Back Guarantee? Learn about all the processes required to return your glassware.

Returns

What is your return policy?

How do I get an exchange?