What currency are your prices listed in?

Do you ship internationally?

Due to the unique nature of each country's postal services, we cannot guarantee delivery times outside of the US.

Due to the unique nature of each country&apos;s postal services, we cannot guarantee delivery times outside of the US.

How long does it take to ship to my country?

Buyers are responsible for any customs and import taxes that may apply. We aren't responsible for delays due to customs.

Buyers are responsible for any customs and import taxes that may apply. We aren&apos;t responsible for delays due to customs.

Do I have to pay import taxes, customs duties & fees?

We have no control over customs procedures. In our experience, sometimes orders make it through without issue & some don’t. If your country has strict laws regarding smokeware, like New Zealand, you assume all risk if your package is withheld.

We have no control over customs procedures. In our experience, sometimes orders make it through without issue &amp; some don&#x2019;t. If your country has strict laws regarding smokeware, like New Zealand, you assume all risk if your package is withheld.

Will my order make it through customs?

Use your USPS tracking number to track your package within the US & then via your local postal service once the package has entered your country.

Use your USPS tracking number to track your package within the US &amp; then via your local postal service once the package has entered your country.

My tracking number doesn't work!

PURR FAQ

Curious about how we handle orders overseas? Get your answers here.

International Orders

Where is your product made?

What does “Purr” mean?

Things to ask yourself to find the best pipe for you

Do you have a warranty?

What piece hits the smoothest?

I need to cancel my order.

I want video of you making my product

How do I use the piece I bought from you?

My piece arrived broken!

I want to do a product review of your most awesome products.

I want to sell your products in my store.

Do you have an affiliate program?

I would like to make a suggestion.

General Questions

Where are you located?

Can I visit your shop?

Can I shop at your location?

Can I visit outside normal business hours?

About Our Studio

How much is shipping?

When will my order ship?

How long does shipping take?

Can I pick up my order at your store?

I gave the wrong shipping address!

I have special delivery instructions

Do you ship discreetly?

Do I have to sign for my package?

I want expedited shipping or want to request a specific carrier

I didn't get my tracking number

I haven't received my order - how do I check the status?

Tracking says my shipment was delivered but no order arrived!

Something in my order arrived broken

My order says Unfulfilled, is there a problem?

What shipping service do you use?

Shipping

What is your return policy?

How do I get an exchange?

Received an incorrect or broken item?

How do I return a product that isn’t covered by your 30-day Money Back Guarantee?