Our production studio is located in Chatsworth, CA. If you would like to make an appointment to visit our studio, you can contact us.

Our production studio is located in Chatsworth, CA. If you would like to make an appointment to visit our studio, you can&#xA0;<a href="https://purrsmoking.com/pages/contact-us" target="_blank" title="Contact">contact us</a>.

Where are you located?

We love meeting our community members & can accommodate visits to pick up orders. We're always busy making the products you love, so we request that you contact us to set up an appointment to visit.

We love meeting our community members &amp; can accommodate visits to pick up orders.&#xA0;We&apos;re always busy making the products you love,&#xA0;so we request that you&#xA0;<a href="https://purrsmoking.com/pages/contact-us" target="_blank" title="Contact">contact us</a> to set up an appointment to visit.

Can I visit your shop?

Absolutely! While visits to our facility are by appointment only, we are more than happy to accommodate & get our glass in your hands. If you're interested in picking up at our studio, you can contact us to set up an appointment to visit.

Absolutely! While visits to our facility are by appointment only, we are more than happy to accommodate &amp; get our glass in your hands.&#xA0;If you&apos;re interested in picking up at our studio,&#xA0;you can&#xA0;<a href="https://purrsmoking.com/pages/contact-us" target="_blank" title="Contact">contact us</a> to set up an appointment to visit.

Can I shop at your location?

If you can't make it between our typical business hours of 10am PST to 5pm PST, you can set up an appointment with us to visit on off hours by contact us.

If you can&apos;t make it between our typical business hours of 10am PST to 5pm PST, you can set up an appointment with us to visit on off hours by <a href="https://purrsmoking.com/pages/contact-us" target="_blank" title="Contact">contact us</a>.

Can I visit outside normal business hours?

PURR FAQ

Details and FAQ about our physical studio where all the goods come from.

About Our Studio

Where is your product made?

What does “Purr” mean?

Things to ask yourself to find the best pipe for you

Do you have a warranty?

What piece hits the smoothest?

I need to cancel my order.

I want video of you making my product

How do I use the piece I bought from you?

My piece arrived broken!

I want to do a product review of your most awesome products.

I want to sell your products in my store.

Do you have an affiliate program?

I would like to make a suggestion.

General Questions

How much is shipping?

When will my order ship?

How long does shipping take?

Can I pick up my order at your store?

I gave the wrong shipping address!

I have special delivery instructions

Do you ship discreetly?

Do I have to sign for my package?

I want expedited shipping or want to request a specific carrier

I didn't get my tracking number

My tracking number doesn't work!

I haven't received my order - how do I check the status?

Tracking says my shipment was delivered but no order arrived!

Something in my order arrived broken

My order says Unfulfilled, is there a problem?

What shipping service do you use?

Shipping

What currency are your prices listed in?

Do you ship internationally?

How long does it take to ship to my country?

Do I have to pay import taxes, customs duties & fees?

Will my order make it through customs?

International Orders

What is your return policy?

How do I get an exchange?

Received an incorrect or broken item?

How do I return a product that isn’t covered by your 30-day Money Back Guarantee?