PURR FAQ

<p>We do not offer repairs or custom services with quartz products. Quartz is a different material that has very different requirements to work with as opposed to glass. If your quartz banger was received broken in transit, you can refer to our return &amp; exchange policy.</p>

We do not offer repairs or custom services with quartz products. Quartz is a different material that has very different requirements to work with as opposed to glass. If your quartz banger was received broken in transit, you can refer to our return &

Can you fix my quartz banger?

Our Services

Where is your product made?

What does “Purr” mean?

Things to ask yourself to find the best pipe for you

Do you have a warranty?

What piece hits the smoothest?

I need to cancel my order.

I want video of you making my product

How do I use the piece I bought from you?

My piece arrived broken!

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I would like to make a suggestion.

General Questions

Where are you located?

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About Our Studio

How much is shipping?

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Tracking says my shipment was delivered but no order arrived!

Something in my order arrived broken

My order says Unfulfilled, is there a problem?

What shipping service do you use?

Shipping

What currency are your prices listed in?

Do you ship internationally?

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Do I have to pay import taxes, customs duties & fees?

Will my order make it through customs?

International Orders

What is your return policy?

How do I get an exchange?

Received an incorrect or broken item?

How do I return a product that isn’t covered by your 30-day Money Back Guarantee?

Can you fix my quartz banger?Updated 3 years ago